Guests

Account info

• Where can I find the history of my purchases?
• Where can I find the history of my purchases?
• How will I receive the invoice?
• How can I create an account for my company?

Cancellation

• Can I cancel my booking?
• Is there a cancellation fee?
• Do I separately need to send the cancellation request to the booked hotel?
• Will I get a full refund after I cancel?

Changes

• I will be arriving late in the evening at the hotel. Can I still check-in?
• Can I book a hotel for day use?
• Can I change the number of guests in my room?
• Can I change my name or room type in a reservation I already booked?
• How can I request an early check-in or late check-out time?
• How can I extend my stay?

See less ▼

Fees

• Are taxes included in the room rate?
• Are there any extra service fees?
• Do I pay a resort fee?

Support

• Is this the lowest rate available?
• What’s the difference between refundable and non-refundable bookings?
• Where can I check my booking details and status?
• How can I get more information about the room or property’s facilities?
• Who should I contact if I have an issue with my reservation?

Add Ons

• Will I be charged for extra guests occupying my room?
• How do I get the schedule of transportation (shuttle, taxi) from my hotel to the event venue?
• Does my hotel provide airport pickup?
• Can I add an extra night to my stay after I booked?
• Is breakfast included?

Amenities

• Is parking available?
• Does this hotel have a gym?
• Does this hotel have a pool?

Room Info

• What's the difference between a Double room and a Twin room?
• Are the rates per person or per night?
• Can I pick what room type I want?
• How many rooms can I book in one reservation?

Hotel Info

• How do I know that my reservation is confirmed?
• Can the hotel store my luggage before check-in?
• Where is the hotel and how do I get there?
• How do I check-in?
• Do I get a receipt from the hotel?
• If check out is during my event, what do I do with my luggage?
• What are the check-in and check-out times of a hotel?

See less ▼

Payment Info

• Can I reserve a room without paying right away?
• What payment methods are accepted?
• How will I know if my card has been pre-authorized?
• Do you offer special discounts (for seniors, military, airlines employees, etc)?
• Is it safe to fill in my credit card number? How secure is your website?
• Why do you need my credit card details?

See less ▼