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Help Center

Guests

Guests

Account info

How can I create an account for my company?

How will I receive the invoice?

Where can I find the history of my purchases?

Where can I find the history of my purchases?

Cancellation

Do I separately need to send the cancellation request to the booked hotel?

Is there a cancellation fee?

Can I cancel my booking?

Will I get a full refund after I cancel?

Changes

How can I extend my stay?

How can I request an early check-in or late check-out time?

Can I change my name or room type in a reservation I already booked?

Can I change the number of guests in my room?

Can I book a hotel for day use?

I will be arriving late in the evening at the hotel. Can I still check-in?

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Fees

Do I pay a resort fee?

Are there any extra service fees?

Are taxes included in the room rate?

Support

Who should I contact if I have an issue with my reservation?

How can I get more information about the room or property’s facilities?

Where can I check my booking details and status?

What’s the difference between refundable and non-refundable bookings?

Is this the lowest rate available?

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Add Ons

Is breakfast included?

Can I add an extra night to my stay after I booked?

Does my hotel provide airport pickup?

How do I get the schedule of transportation (shuttle, taxi) from my hotel to the event venue?

Will I be charged for extra guests occupying my room?

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Amenities

Does this hotel have a pool?

Does this hotel have a gym?

Is parking available?

Room Info

How many rooms can I book in one reservation?

Can I pick what room type I want?

Are the rates per person or per night?

What's the difference between a Double room and a Twin room?

Hotel Info

What are the check-in and check-out times of a hotel?

If check out is during my event, what do I do with my luggage?

Do I get a receipt from the hotel?

How do I check-in?

Where is the hotel and how do I get there?

Can the hotel store my luggage before check-in?

How do I know that my reservation is confirmed?

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Payment Info

Why do you need my credit card details?

Is it safe to fill in my credit card number? How secure is your website?

Do you offer special discounts (for seniors, military, airlines employees, etc)?

How will I know if my card has been pre-authorized?

What payment methods are accepted?

Can I reserve a room without paying right away?

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