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Help Center

Guests

Guests

Account info

Where can I find the history of my purchases?

How will I receive the invoice?

How can I create an account for my company?

Where can I find the history of my purchases?

Cancellation

Is there a cancellation fee?

Do I separately need to send the cancellation request to the booked hotel?

Can I cancel my booking?

Will I get a full refund after I cancel?

Changes

I will be arriving late in the evening at the hotel. Can I still check-in?

Can I book a hotel for day use?

Can I change the number of guests in my room?

Can I change my name or room type in a reservation I already booked?

How can I request an early check-in or late check-out time?

How can I extend my stay?

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Fees

Are taxes included in the room rate?

Are there any extra service fees?

Do I pay a resort fee?

Support

Is this the lowest rate available?

What’s the difference between refundable and non-refundable bookings?

Where can I check my booking details and status?

How can I get more information about the room or property’s facilities?

Who should I contact if I have an issue with my reservation?

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Add Ons

Will I be charged for extra guests occupying my room?

How do I get the schedule of transportation (shuttle, taxi) from my hotel to the event venue?

Does my hotel provide airport pickup?

Can I add an extra night to my stay after I booked?

Is breakfast included?

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Amenities

Is parking available?

Does this hotel have a gym?

Does this hotel have a pool?

Room Info

What's the difference between a Double room and a Twin room?

Are the rates per person or per night?

Can I pick what room type I want?

How many rooms can I book in one reservation?

Hotel Info

How do I know that my reservation is confirmed?

Can the hotel store my luggage before check-in?

Where is the hotel and how do I get there?

How do I check-in?

Do I get a receipt from the hotel?

If check out is during my event, what do I do with my luggage?

What are the check-in and check-out times of a hotel?

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Payment Info

Can I reserve a room without paying right away?

What payment methods are accepted?

How will I know if my card has been pre-authorized?

Do you offer special discounts (for seniors, military, airlines employees, etc)?

Is it safe to fill in my credit card number? How secure is your website?

Why do you need my credit card details?

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